Intambwe ku Ntambwe Amabwiriza yo Kwandukura Ibibazo Kubakiriya Imishinga

Amabwiriza yo Kwandukura Ibibazo Kubakiriya Imishinga:

Inzobere mu by'ubukungu zigomba kugira uburyo bwo kwandukura byihuse ibibazo byabashoramari n'imishinga y'abakiriya - ni ikintu cy'ingenzi mu bikorwa. Byihuse wandukura amakuru afatika nkinama zabakiriya hamwe nitsinda ryibanze, byihuse ushobora gukusanya ubushishozi bukomeye kubakiriya bawe.

Ibiganiro byimbitse byabakiriya, bizwi kandi nkinama zujuje ubuziranenge, byemerera amashyirahamwe gukora iperereza kubikorwa byayo no kuvumbura aho iterambere rigeze. Iyo urebye imbere yimitekerereze yabakiriya babo, ba rwiyemezamirimo barashobora kubona icyakora, ibitagenda, nibikenewe guhinduka. Amakuru yakuwe muri ubu buryo arashobora kugufasha kuri:

Menya ibiteganijwe hamwe nibyo abakiriya bakeneye

Uburyo bwiza bwo kunoza ibintu, ibicuruzwa na serivisi

Shakisha ibisobanuro byukuntu abakiriya bakoresha ibicuruzwa byawe

Kwamamaza ibicuruzwa bikarishye no kohereza ubutumwa

Intro ngufi kubibazo byabakiriya

Kubaza abakiriya nuburyo busanzwe bwo gukusanya ijwi ryabakiriya (VOC). Ibibazo byabakiriya mubisanzwe bikorwa umwe-umwe hamwe numukiriya kugiti cye cyangwa numubare muto wabantu bava mubucuruzi bumwe cyangwa umuryango umwe. Batanga amahirwe yo kubona amakuru yimbitse kumukiriya umwe.

Ibibazo byabakiriya bikoreshwa mugusobanukirwa ibi bikurikira:

• Nibihe bibazo byubucuruzi bwabakiriya (niba bishoboka)?
• Ni ikihe kibazo cy'abakiriya cyangwa bakeneye?
• Nigute ibicuruzwa byihariye bizakemura ikibazo cyabakiriya cyangwa abakiriya bakeneye?
• Ni ubuhe buryo bwihariye abakiriya bakeneye bakeneye guhazwa kugirango bakemure ikibazo cyabakiriya?
• Ni ibihe byihutirwa muri ibyo bikenewe? Ni ikihe kintu cyingenzi kubakiriya mu gufata icyemezo cyo kugura?
• Ni izihe mbaraga n'intege nke z'ibicuruzwa byacu (amarushanwa) n'amarushanwa?

Intambwe yambere mubikorwa byose nukumenya abakiriya babaza. Ukurikije ibyiciro biranga isoko cyangwa ibipimo, umuryango wawe ugomba gukorana ninzobere mu kwamamaza no kugurisha kugirango umenye abakiriya bawe. Ugomba kuzirikana abakiriya bawe ubu, abakiriya bawe bahanganye niki, kandi ninde ushobora kuba abakiriya bombi. Ugomba gukoresha imiyoboro itandukanye ya sosiyete, imiyoboro hamwe nuburyo bwo gukurikirana abakiriya no kubaza ibibazo. Niba ibibazo biri hamwe nubucuruzi, tegura inama hamwe nabantu mumirimo itandukanye ikorana nibicuruzwa. Ibi bizaba birimo abakoresha mu buryo butaziguye, kugura abafata ibyemezo, inkunga, ibigo byamakuru, nibindi.

Muri rusange, hari ubwoko bubiri bwibazwa ryabakiriya: byateganijwe na ad-hoc. Ibiganiro byateganijwe biteganijwe mbere yigihe kandi mubisanzwe birebire mugihe kirekire (urugero, igice cyigice kugeza kumasaha abiri. Ibibazo bya ad-hoc birasabwa kumwanya (urugero, mumasoko cyangwa mububiko) kandi bigufi mugihe kirekire (urugero, bitanu kugeza ku minota cumi n'itanu)

Ni ngombwa gutegura ikiganiro mbere. Akenshi, birakenewe guteganya ibibazo byateganijwe byibura icyumweru kimwe cyangwa bitatu mbere, bityo rero tegura umwanya uhagije wo kuyobora. Kora ubutumwa bw'inyungu, urugero, uruhare runini mugusobanura ibicuruzwa bizaza, gusobanura ibicuruzwa bihuye neza nibyo bakeneye. Shiraho ibiteganijwe kumwanya usabwa (urugero, bizatwara iminota 30 cyangwa iminota 60 kubazwa), intego (urugero, turi hano kugirango twumve ibibazo byawe nibikenewe; iyi ntabwo ihamagarira kugurisha), kwitegura (urugero, nta myiteguro isabwa), nibindi bitekerezo (urugero, nta makuru yihariye azabazwa kubyerekeye). Tegura inyandiko cyangwa urutonde rwibibazo kugirango uyobore ikiganiro kandi wizere ko amakuru akenewe aboneka.

Iyo ukora ibiganiro, umuntu umwe abaza ibibazo umuntu umwe agomba kwandika. Reba amajwi cyangwa amashusho yerekana ikiganiro, ariko banza ubone uruhushya. Uhagarariye kwamamaza cyangwa kugurisha isosiyete ibazwa arashobora gukina uwakiriye. Mugihe c'ibazwa, menya neza ko wanditse ahabigenewe ibiganiro, ariko wemerere kuganira kumugaragaro. Birashobora kuba nkenerwa guteganya ikiganiro gikurikirana kugirango dusuzume ibikenewe byagenwe, ibyo bashyira imbere, kandi tubone irindi suzuma ryapiganwa.

Nyuma yikiganiro, ibisobanuro byabajijwe hamwe nibyanditswe byose bizakenera gukusanyirizwa hamwe no kubisobanura muburyo bukenewe kubakiriya.

Inama nkeya kubibazo byabakiriya neza

Mbere yo gukora ibibazo byabakiriya, hari ibintu bike ugomba gusuzuma:

• Wibande ku kibazo. Ikintu cya mbere ugomba gusobanukirwa: Ntacyo ugurisha. Amahirwe ntayo ufite yo kugurisha kugeza ubu, banza wibande kukibazo.
• Sobanura archetypes zabakiriya. Ni ngombwa kumva uwo ukeneye kuvugana. Fata umwanya wawe mugihe usobanura umukiriya. Bahe amazina. Ntutondeke gusa ibigo. Sobanukirwa n'uruhare rwabo.
• Teza imbere imitekerereze ikaze. Mugihe ushaka gukomeza ikiganiro kumutwe, ni ngombwa gukomeza kwihuta mugihe havutse amakuru atunguranye kandi mashya. Ubwitonzi buzagufasha gukomeza ikiganiro ujya gukusanya amakuru yingirakamaro kandi afite ireme.
• Witegure kumva no kwiga. Irimo gusubiramo: ntacyo ugurisha. Intego yawe nugukusanya amakuru yingirakamaro ashoboka. Ifasha kwandika ibibazo byabakiriya - ubyemerewe - bityo urashobora kuguma witabiriye ibiganiro mugihe wizeye ko ufata amakuru yose mugihe cyibazwa.
• Kora ibiganiro kuri videwo, igihe bishoboka. Mugihe ntakintu gisimbuza rwose kubazwa imbonankubone, mugihe cyicyorezo cya COVID-19, kuganira kuri videwo nubundi buryo bukwiye. Bitandukanye na imeri cyangwa ibibazo byabajijwe kuri terefone, guhamagara kuri videwo bigufasha gukora ihuza no gusoma neza isura yabantu mugihe basangiye amakuru nawe.
• Tegura sisitemu ihamye yo gusesengura ibisubizo byawe. Mbere yo gutangira ibiganiro, sobanura ibipimo na demokarasi bigufitiye akamaro. Ibi bizagufasha gusuzuma ibisubizo byabajijwe kubibazo bikenewe, ibitekerezo, hamwe ningingo zibabaza.

Ni umubare ki w'inama zujuje ubuziranenge byaba byiza uyoboye?

Nyuma yiyi intro ngufi, ugomba gusuzuma umubare wabajijwe byaba byiza igitekerezo cyo kuyobora? Kubivuga neza, biterwa. Ni ibihe byifuzo byabakiriya bawe? Ni uwuhe mutungo ufite? Ufite igihe kingana iki? Igipimo cyawe ni ikihe? Ibi nibitekerezo byingenzi. Urashobora gukenera kuvugana nabantu batandatu. Irashobora kuba abantu 12. Irashobora kuba abantu 60.

Mugihe uyobora inama, kora ibiganiro hanyuma ukore iperereza kumakuru ukusanya, uzagira amahitamo yo kureba niba ingano yicyitegererezo yawe ihagije cyangwa niba hakenewe ibizamini byinshi. Kubaza neza hamwe nitsinda ryibanze ryibanze kumara hagati yiminota 30 kugeza kumasaha nigice. Ikigeretse kuri ibyo, uko urugero rwawe rungana, amajwi cyangwa videwo ugomba gukora nyuma yinama.

Nigute wandukura ibibazo kubikorwa byabakiriya byihuse kandi ntakibazo

Inzobere mu bushakashatsi ikeneye ibikoresho nibikoresho kugirango ibikorwa byabo nyuma yibazwa bitange umusaruro nkuko byari byitezwe mubihe. Kwandukura amajwi maremare yamajwi cyangwa amashusho mumateraniro hamwe nitsinda ryibanze birarambiranye. Icyo gihe gishobora gukoreshwa neza mugukorana nabakiriya bawe kugirango bafashe kunoza ubucuruzi bwabo.

Ibyo ari byo byose, izo nama zigomba kwandukurwa vuba bishoboka. Kubikora bizagufasha gutoranya ubumenyi bwagufasha muguhindura no guhindura gahunda yawe yo kubaza. Urashobora kubona ibibazo byinyongera kugirango wongere kubayobora ibibazo, cyangwa ibibazo bigomba guhinduka gato. Birashoboka ko itsinda ryanyu ryabajijwe ibibazo bidakwiriye kubwimpamvu zihariye; inyandiko mvugo y'ibiganiro byabo irashobora kugufasha muguhitamo niba ugomba kubona izindi ngingo zitandukanye zibazwa.

Kwandukura ibibazo ntabwo ari ikintu gishimishije - baza gusa umuntu uwo ari we wese wigeze yandika inama. Kubona ibikoresho byukuri kugirango byandikwe kandi byandukure amajwi yikiganiro birashobora kugera kure kugabanya ububabare bwubwonko no kwihuta.

Kubwamahirwe, serivise yo kwandukura nka Gglot ifite progaramu yayo yo gufata amajwi kandi byihuse, 99% byuzuye. Hamwe na porogaramu yubuntu nka Gglot Ijwi Ryandika, urashobora kwandika amanama hamwe nitsinda ryibanze kuri terefone yawe. Usibye gufata amajwi meza yinama, porogaramu nayo irakwemerera:

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Mugihe usaba inyandiko-mvugo kubaza ibibazo byujuje ubuziranenge, gusaba inyandiko mvugo nyayo bishobora kugufasha kuri wewe. Izi ngamba zo kwandukura zizahagarara, gutangira bogus, amagambo nka "um" na "uh", no gusetsa. Kuruhande rwiyi mirongo, uzasobanukirwa nibyo abajijwe bavuga, nuburyo babivuga. Iyo miterere yinyongera irashobora gutanga ikizamini cyawe - hamwe nabakiriya bawe - urwego rwimbitse rwo gusobanukirwa ibyakiriwe.

Guhindura ibibazo byubushakashatsi bwibarurishamibare ntibigomba kuba ibintu bitameze neza. Gglot itanga inyandiko yihuse, yuzuye, kandi ihendutse, yemerera abahanga kuri zeru gukora iperereza ryamakuru yabo, kunoza amanama yabo, no kugeza ubumenyi bwingenzi kubakiriya babo.