Terefone Yandika mu Gufasha Abakiriya no Guhamagara Serivisi

Nigute Wandika Amaterefone yo guhamagarira abakiriya na serivisi zabakiriya?

Nubwo ibikoresho bya digitale bigenda bihinduka nka mbere, kandi bigenda birushaho gukora neza iyo bikoreshejwe no mubikorwa bigoye cyane, muri domaine nyinshi abantu baracyakora akazi keza. Fata, kurugero rwibiganiro hamwe nubufasha bwabakiriya. Inkunga yabakiriya yumuntu irigenga kandi mubisanzwe nayo ikora neza kuruta ibiganiro bya digitale. Na none, ubufasha bwabakiriya ba terefone butanga umusaruro kandi bufatika kuruta ubufasha bwabakiriya bwikora, abakoresha abantu barashobora gusobanura neza ibyo abakiriya bakeneye, barashobora kumva ibibazo byabo byihariye bagasubiza bikurikije, wenda bakongeramo akababaro kabantu.

Hariho impamvu nyinshi zituma abakiriya bahamagara bafatwa amajwi. Mbere ya byose, ireme rya serivisi rirakurikiranwa. Ariko ibyo byafashwe amajwi birashobora kandi gufasha cyane mugihe cy'amahugurwa. Bashobora kandi gufasha guteza imbere ibicuruzwa no kuzamura ibicuruzwa. Hejuru y'ibyo, iyo bigeze mu rubanza, gufata amajwi birashobora kuba ibimenyetso. Gufata amajwi akomeye, bifite amajwi meza birashobora gukoreshwa nkibimenyetso bikomeye, bidasubirwaho mu rukiko urwo arirwo rwose. Ibi ni ingenzi cyane cyane mumiryango minini ikorana nabakiriya benshi, kandi akenshi igira uruhare mubikorwa byubucamanza bigoye, urugero ibigo byubwishingizi cyangwa ibigo binini byubucuruzi bifite imiterere yubukungu igoye.

Kuvuga kubyerekeye imanza, birashoboka ko mubitekerezo byawe bitera ikibazo kijyanye namategeko nkaya? Igisubizo cyiki kibazo kiragoye. Hariho Reta zunzubumwe za Amerika zisaba uruhande rumwe gusa kwemererwa gufata terefone. Ariko siko bimeze muri Leta zose. Kurugero, muri Californiya ukeneye impande zombi kugirango wemererwe gufata amajwi y'ibiganiro. Kubwibyo, kubwamategeko rero ntabwo ari ngombwa gusa aho leta ishigikira ikigo giherereye, ariko kandi, aho umukiriya ahamagara. Mubisanzwe, nibyiza kumenyesha umuhamagaye ko ikiganiro kigiye kwandikwa no gusaba uruhushya. Iyi nzira uzaba kuruhande rwumutekano. Nibyiza nibyiza kuyikinira umutekano mubibazo nkibi, kuko mugutanga amakuru kubakiriya mbere yo gukomeza, uba wirinze ingorane zose zishobora guturuka kumategeko zishobora guturuka ku kudatanga uruhushya namakuru ahagije kubakiriya bawe. Abakiriya nabo barashobora gushima imyitwarire yawe itaziguye kandi yumwuga.

Ni ubuhe buryo bwo guhamagara bwo gufata amajwi ukwiye gukoresha?

Hano hari amahitamo menshi mugihe cyo guhamagara porogaramu yo gufata amajwi. Reba ibiranga buri software izana kumeza hanyuma ufate icyemezo ukurikije ibyo ukeneye. Witondere uko umuryango wawe ari munini hamwe nibikoresho ufite. Porogaramu nziza nayo igomba kuba yoroshye kuyikoresha, idasabye amahugurwa menshi.

1. Gufata amajwi ya TalkDesk

TalkDesk ni software ihanitse cyane, ishobora guhindurwa cyane hamwe na sisitemu ishingiye ku gicu ishobora guhuzwa nizindi mbuga nyinshi (urugero Amakipe ya Microsoft). Nihitamo ryiza kubigo bifasha bikunda kugira guhamagarwa kwinshi. TalkDesk igamije gufasha ubucuruzi bwawe kwihuta no gutanga umusaruro. Ifite ibintu byinshi bishimishije nka majwi yafashwe amajwi cyangwa byoroshye gukoresha interineti. Nimwe murubuga rworoshye kandi rwihuse iyo ruje guhamagara amajwi, kandi rurazwi cyane muri rusange.

Imwe mu nyungu zingenzi ziyi software nuko ituma ishusho yuzuye yimikoranire yabakiriya. Binyuze mugukoresha ibintu byateye imbere, urashobora gukusanya ubushishozi butandukanye kandi ugakomeza kubahiriza. Ibice byingenzi byiterambere birashobora kumenyekana ukoresheje amajwi yinjira no hanze.

Ubundi buryo bukomeye ni ugukina amajwi hamwe na ecran yafashwe hamwe. Ibi birashobora kugufasha kubona imiterere ukeneye kugirango ubone ishusho nini yimikoranire yabakiriya kandi urebe ko yujuje amahame, kandi inatanga ibitekerezo birambuye bishobora gukoreshwa mugutezimbere imikorere yabakozi bawe.

Cube ACR

Niba warabonye terefone ya android, Cube ACR irashobora kuba ikintu cyiza kuri wewe. Iyi porogaramu kandi ikora kuri porogaramu nka Skype, Zoom cyangwa WhatsApp. Nihitamo ryiza niba ushaka kwandika guhamagara mubucuruzi. Ihitamo ryishyuwe ritanga ibintu byinyongera biguha uburyo bwamajwi atandukanye nka MP4 cyangwa ibicu bibikwa. Cube ACR ifite amahitamo menshi yingirakamaro, kurugero irashobora gukoreshwa muguhita wandika buri guhamagarwa, uhereye igihe itangiriye. Irashobora kandi gushyirwaho kugirango yandike imibonano yatoranijwe mu buryo bwikora kandi urashobora gukora urutonde rwabantu ushaka kwandikwa mu buryo bwikora. Muri ubwo buryo, urashobora gukora urutonde rwo guhezwa kubantu batazandikwa mu buryo bwikora. Hariho kandi uburyo bwo kwandika intoki, ukanze buto yo gufata amajwi mugihe cyo kuganira kugirango wandike igice cyikiganiro kigufitiye akamaro. Ikindi kintu gikomeye kiranga gukinirwa muri In-App, tubikesha ubushakashatsi bwakozwe muri dosiye, ushobora gukoresha mu gucunga inyandiko zawe zose, kuzikinira ahagarara, gusiba cyangwa kohereza mu zindi serivisi zitandukanye cyangwa ibikoresho bitandukanye.

3. Impeta

Niba ukeneye software ya nini yo guhamagara, RingCentral nigisubizo cyiza. Irashobora guhuzwa na terefone yameza, terefone zigendanwa hamwe na VoIP. Amajwi ashobora gukururwa byoroshye, kugenzurwa no gusangira. Ikintu cyiza kiranga iyi software nuburyo bworoshye bwo gukoresha mugihe cyo guhuza abakoresha benshi kurubuga rwagati, birasobanutse kandi byoroshye. Porogaramu irashobora gukoreshwa byoroshye nitsinda ryubunini ubwo aribwo bwose, kuva mumatsinda mato y'ibiro kugeza mumashyirahamwe manini.
Irashobora kugufasha gutunganya urubuga rwizewe, rwisi yose rwahujwe neza kandi rushobora guhuzwa na serivisi za PBX mubihugu birenga 40 kwisi. RingCentral ifite kandi uburyo bukomeye bwo kurinda amakuru kuri buri rwego, hamwe n’ibanga ry’umutekano rishobora gukoreshwa mu nama zawe zose cyangwa mu biganiro ibyo ari byo byose, bityo rero urashobora kwizeza ko amakuru yawe y’ubucuruzi atazagerwaho no kwitabwaho utabishaka.

4. Indege

Indi software ni amahitamo meza kuri call center nini ni Aircall. Itanga amajwi afite ireme ryiza. Ifite uburyo bwo kugenzura guhamagarwa ndetse no kuvugana nabakozi bawe mugihe cyo guhamagara utabishaka. Irahujwe na Salesforces na Zendesk.

Porogaramu irashobora gushyirwaho vuba, idafite ibyuma na gato. Ishingiye ku gicu cyo guhamagara igicu cyerekana, kandi urashobora gutangira ubwoko ubwo aribwo bwose bwo kuganira kuva ahantu hose ku isi, ugomba kugira umurongo mwiza wa interineti. Amakuru yose abitswe mugicu, Aircall rero irashobora guhuzwa byoroshye nizindi sisitemu nka CRM cyangwa Helpdesk hamwe nizindi porogaramu zitandukanye zingenzi mubucuruzi bwawe. Ikindi kintu cyingenzi kiranga uburyo bwo kubona ibipimo byikipe hamwe namakuru yimikorere kugiti cye mugihe nyacyo, kandi urashobora gukoresha ibyo kugirango ushyire mubikorwa iterambere. Ibi birashobora guteza imbere umusaruro, urashobora guhita ukora amatsinda mashya, imibare, akazi, cyangwa ikindi kintu cyose ubucuruzi bwawe busaba.

Inyandiko mvugo yahamagaye

Iyo urangije gufata amajwi, urashobora kandi gushaka gukora transcript. Ibi bizoroha gusuzuma, kwiga no kwerekana ikiganiro hagati yumukozi nuwambaye. Nibyiza cyane gukora ku nyandiko kuruta kuri dosiye y'amajwi. Mugihe ufite inyandiko-mvugo yikiganiro runaka, urashobora kubona byoroshye ibisobanuro birambuye byikiganiro kijyanye nibiganiro.

Niba uhisemo ko abakozi bawe bagomba kwandika transcript ubwabo, ugomba kumenya ko iyi ari inzira itwara igihe. Na none, kwandukura ni ubuhanga busanzwe butozwa kugirango ibisubizo byanyuma bibe byukuri kandi bikosore bishoboka, nta kwibeshya namakosa. Iyi niyo mpamvu bishobora kuba byiza gushakira serivise yumwuga utanga serivise kugirango agukorere inyandiko. Abanditsi b'umwuga barashobora gukora akazi neza kandi neza, ibyo aribyo byose uzabika umwanya munini hamwe numutima kumpande zose zirimo.

Gglot nuguhitamo gukomeye nushaka uburyo bwo hanze. Ibiciro byacu birakwiye, turihuta kandi kuva dukorana nabatoza babigize umwuga batojwe, dutanga ubunyangamugayo nubwiza bwiza. Urashobora kwizeza ko inyandiko yawe izakorwa ninzobere zahuguwe zifite imyaka nuburambe mu bucuruzi bwo kwandukura, kandi uko ikibazo cyaba kimeze kose, ibisubizo byanyuma bizaba ari ukuri kandi byoroshye gusoma inyandiko-mvugo izakora ubuzima bwawe byoroshye.

Umwanzuro

Niba ukorera murwego rwo gushyigikira abakoresha telefone, turagusaba cyane ko wandika umuhamagaro wawe. Ni izihe porogaramu uzakoresha, biterwa n'ubucuruzi bwawe. Nyuma yo guhitamo igikoresho cyawe cyo gufata amajwi ugomba no gutekereza kwandika dosiye yawe y'amajwi hanze. Ubu buryo bizoroha guhangana nibintu byinshi ushobora kubyara. Inyandiko zirashakishwa kandi ziroroshye gukurikira kuruta gufata amajwi. Gerageza Gglot nkumuntu utanga inyandiko hanyuma urebe ubucuruzi bwawe burusheho kugenda neza.