Kujambulira Kuyimba Kwamafoni mu Chithandizo cha Makasitomala ndi Kuyimba Kwautumiki

How To Record Phone Calls for Customer Support and Customer Service?

Ngakhale zida za digito zikukula kuposa kale, ndipo zikukhala zogwira mtima kwambiri zikagwiritsidwa ntchito ngakhale zovuta kwambiri, m'magawo ambiri anthu amagwirabe ntchito yabwinoko. Tengani, mwachitsanzo ma chatbots ndi chithandizo chamakasitomala amunthu. Thandizo lamakasitomala amunthu ndilokhazikika komanso lothandiza kwambiri kuposa ma chatbots a digito. Komanso, chithandizo chamakasitomala a foni chimakhala chothandiza kwambiri komanso chothandiza kwambiri kuposa chithandizo chamakasitomala, ogwira ntchito za anthu amatha kutanthauzira zosowa zenizeni za makasitomala, amatha kumvetsera mavuto awo enieni ndikuyankha moyenera, mwinanso kuwonjezera pang'ono chifundo cha anthu.

Pali zifukwa zambiri zomwe makasitomala mafoni akujambulidwa. Choyamba, khalidwe la utumiki likuyang'aniridwa. Koma zojambulidwazo zingakhalenso zothandiza kwambiri panthawi ya maphunziro. Angathandizenso kupanga malonda ndi kukweza malonda. Pamwamba pa izo, ngati zifika pa mlandu, kujambula kungakhale umboni. Chojambulira cholimba, chamtundu wabwino chimatha kugwiritsidwa ntchito ngati umboni wamphamvu, wosatsutsika m'makhothi aliwonse. Izi ndizofunikira makamaka m'mabungwe akuluakulu omwe amachita ndi makasitomala ambiri, ndipo nthawi zambiri amakhudzidwa ndi milandu yovuta, mwachitsanzo, makampani a inshuwaransi kapena mabizinesi akuluakulu okhala ndi zitsanzo zachuma zovuta.

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Polankhula za milandu, mwina m'maganizo mwanu mumafunsa funso lokhudza kuvomerezeka kwa zojambulidwa zoterezi? Yankho la funsoli ndi lovuta kwambiri. Pali mayiko aku US omwe amapempha chilolezo cha gulu limodzi kuti ajambule foni. Koma izi sizili choncho m'maiko onse. Mwachitsanzo, ku California muyenera onse awiri kuti avomereze kujambula kwa zokambiranazo. Chifukwa chake, pazolinga zamalamulo ndikofunikira osati kokha komwe malo othandizira ali, komanso, komwe kasitomala akuitana. Nthawi zambiri, ndi bwino kudziwitsa woyimbayo kuti zokambiranazo zijambulidwa ndikupempha chilolezo. Mwanjira iyi mudzakhala kumbali yotetezeka. Nthawi zonse zimakhala bwino kuti muzichita bwino pamilandu ngati iyi, chifukwa popereka chidziwitso kwa kasitomala musanapitirize, mukudziteteza ku zovuta zilizonse zamalamulo zomwe zingabwere chifukwa chosapereka chilolezo komanso chidziwitso chokwanira kwa makasitomala anu. Makasitomala angayamikirenso kulunjika kwanu komanso mwaukadaulo.

Kodi muyenera kugwiritsa ntchito pulogalamu yanji yojambulira mafoni?

Pali zambiri kusankha pankhani kuitana kujambula mapulogalamu. Onani zomwe pulogalamu iliyonse imabweretsa patebulo kenako pangani chisankho malinga ndi zosowa zanu. Ganizirani kukula kwa bungwe lanu komanso zida zomwe muli nazo. Pulogalamu yabwino iyeneranso kukhala yosavuta kugwiritsa ntchito, osafunikira maphunziro ochulukirapo.

1. TalkDesk Call Recording

TalkDesk ndi pulogalamu yapamwamba kwambiri, yosinthika makonda kwambiri yokhala ndi makina ozikidwa pamtambo omwe amatha kuphatikizidwa ndi nsanja zina zambiri (mwachitsanzo Magulu a Microsoft). Ndi chisankho chabwino kwa malo othandizira omwe amakhala ndi mafoni ambiri. TalkDesk ikufuna kuthandiza bizinesi yanu kuti ikhale yachangu komanso yopindulitsa. Ili ndi zinthu zambiri zosangalatsa monga zojambulira mawu kapena zosavuta kugwiritsa ntchito. Ndi imodzi mwamapulatifomu osavuta komanso omveka bwino pankhani yojambulira mafoni, ndipo ndiyotchuka kwambiri.

Ubwino waukulu wa pulogalamuyo ndikuti umathandizira chithunzi chathunthu chakuchita kwamakasitomala. Pogwiritsa ntchito mawonekedwe ake apamwamba, mutha kusonkhanitsa zidziwitso zosiyanasiyana ndikusunga kutsata. Magawo ofunikira pakuwongolera amatha kudziwika pogwiritsa ntchito kujambula kolowera komanso kotuluka.

Njira ina yabwino ndi kusewera mawu ndi zojambulira zojambulira pamodzi. Izi zitha kukuthandizani kuti mumvetsetse zomwe mukufunikira kuti mupeze chithunzi chokulirapo cha momwe makasitomala amagwirira ntchito ndikuwonetsetsa kuti zikugwirizana ndi zomwe zakhazikitsidwa, komanso zimapereka ndemanga zatsatanetsatane zomwe zingagwiritsidwe ntchito kukonza magwiridwe antchito a othandizira anu.

2. Cube ACR

Ngati muli ndi foni ya android, Cube ACR ikhoza kukhala chinthu choyenera kwa inu. Pulogalamuyi imagwiranso ntchito pa mapulogalamu monga Skype, Zoom kapena WhatsApp. Ndi chisankho chabwino ngati mukufuna kujambula mafoni abizinesi. Njira yolipiridwa imapereka zinthu zina zomwe zimakupatsani mwayi wopeza mafayilo osiyanasiyana monga MP4 kapena ma backups amtambo. Cube ACR ili ndi zosankha zambiri zothandiza, mwachitsanzo itha kugwiritsidwa ntchito kujambula foni iliyonse, kuyambira pomwe ikuyamba. Komanso akhoza kukhazikitsa kulemba anasankha kulankhula basi ndipo mukhoza kulenga mndandanda wa anthu mukufuna kulemba basi. Mofananamo, mungathe kupanga mndandanda wa anthu omwe sangawalembe okha. Palinso njira yojambulira pamanja, ndikudina batani lojambulira panthawi yokambirana kuti mulembe gawo lokhalo la zokambirana lomwe likugwirizana ndi inu. Chinthu chinanso chachikulu ndikusewera kwa In-App, chifukwa cha wofufuzira mafayilo omwe adapangidwa, omwe mungagwiritse ntchito kuyang'anira zojambulira zanu zonse, kuzisewera poyimitsa, kuzichotsa kapena kuzitumiza kuzinthu zina zosiyanasiyana kapena zida zosiyanasiyana.

3. RingCentral

Ngati mukufuna pulogalamu yamaofesi akuluakulu oyitanitsa, RingCentral ndi yankho labwino kwambiri. Itha kulumikizidwa ndi mafoni adesiki, mafoni am'manja ndi nsanja za VoIP. Zojambulirazo zitha kutsitsidwa, kufufuzidwa ndikugawana nawo. Yabwino mbali ya pulogalamuyo ndi chomasuka ntchito pankhani kulumikiza owerenga ambiri pa nsanja chapakati, ndi mwachilengedwe komanso yosavuta. Mapulogalamuwa amatha kugwiritsidwa ntchito mosavuta ndi magulu amtundu uliwonse, kuchokera kumagulu ang'onoang'ono aofesi kupita ku mabungwe akuluakulu.
Itha kukuthandizani kukonza nsanja yotetezeka, yapadziko lonse lapansi yomwe ili yolumikizidwa bwino ndipo imatha kulumikizidwa ndi mautumiki a PBX m'maiko opitilira 40 padziko lonse lapansi. RingCentral imakhalanso ndi chitetezo cholimba cha data pamlingo uliwonse, ndi zolembera zachitetezo zomwe zingagwiritsidwe ntchito pamisonkhano yanu yonse kapena zokambirana zamtundu uliwonse, kotero mutha kukhala otsimikiza kuti zambiri zanu zofunika zabizinesi sizidzawonetsedwa mosafunikira.

4. Aircall

Pulogalamu ina yomwe ili yabwino kwa malo oimbira mafoni ndi Aircall. Imapanga audios ndi khalidwe lalikulu. Ili ndi mawonekedwe oyang'anira mafoni komanso kulankhula ndi othandizira anu panthawi yoyimba popanda ogula kuzindikira. Ndi yogwirizana ndi Salesforces ndi Zendesk.

Pulogalamuyi imatha kukhazikitsidwa mwachangu, popanda hardware konse. Zimatengera mtundu wa call center wamtambo, ndipo mutha kuyambitsa zokambirana zamtundu uliwonse kuchokera kulikonse padziko lapansi, muyenera kukhala ndi intaneti yabwino. Zambiri zimasungidwa mumtambo, kotero kuti Aircall imatha kulumikizidwa mosavuta ndi makina ena monga CRM kapena Helpdesk ndi mapulogalamu ena ofunikira omwe ndi ofunikira kubizinesi yanu. Chinthu chinanso chabwino ndi mwayi wopeza ma metric amagulu ndi data yamunthu payekha munthawi yeniyeni, ndipo mutha kuzigwiritsa ntchito kuti mukwaniritse zosintha pakuyimitsa. Izi zitha kulimbikitsa zokolola, mutha kupanga magulu atsopano, manambala, mayendedwe, kapena chilichonse chomwe bizinesi yanu ikufuna.

Zolemba zamafoni ojambulidwa

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Mukamaliza kujambula mafoniwo, mungafunenso kupanga zolembera. Izi zipangitsa kuti zikhale zosavuta kufufuza, kuphunzira ndi kuyang'ana zokambirana pakati pa wothandizira ndi wogula. Ndikothandiza kwambiri kugwira ntchito pa chikalata kuposa pa fayilo yomvera. Mukakhala ndi cholembedwa cha zokambirana zinazake, mutha kupeza mosavuta tsatanetsatane wa zokambirana zomwe zikugwirizana ndi zokambiranazo.

Ngati mukuganiza kuti antchito anu azilemba okha zolemba, muyenera kudziwa kuti iyi ndi njira yowononga nthawi. Komanso, kulemba ndi luso lomwe nthawi zambiri limaphunzitsidwa kuti zotsatira zake zikhale zolondola komanso zolondola momwe zingathere, popanda zosiya ndi zolakwika. Ichi ndichifukwa chake zingakhale bwino kubwereka katswiri wopereka chithandizo cholembera kuti akulembedwereni. Olemba akatswiri amatha kugwira ntchitoyi molondola komanso molondola, chilichonse chomwe mungapulumutse nthawi yambiri ndi mitsempha yamagulu onse okhudzidwa.

Gglot is a great choice is you are looking for outsourcing options. Our prices are fair, we are fast and since we work with trained professional transcribers, we offer accuracy and good quality. You can rest assured that your transcription will be handled by trained professionals with years and years of experience in the transcription business, and no matter the complexity of the task, the end result will be an accurate and easy to read transcription that will make your life easier.

Mapeto

If you are operating in the field of phone costumer support, we strongly suggest that you record your calls. Which software you will use, depends on your business. After you decide on your recording tool you should also consider to write your audio files out. This way it will be easier to cope with the large amount of content you are likely to produce. Documents are more searchable and easier to follow than recordings. Try out Gglot as your transcription provider and watch your business become more efficient.