Kugwiritsa Ntchito Transcription pakufufuza kwa mkati

Kodi kumasulira kungakhale kothandiza pakufufuza kwamkati?

Kufufuza kwamkati kumathandiza kwambiri pachitetezo chamakampani. Amachitidwa pazifukwa zosiyanasiyana, koma cholinga chachikulu cha kafukufuku woterewu ndikuwona ngati ndondomeko ndi malamulo amkati akuphwanyidwa ndipo ngati kuli kofunikira, kufotokozera zina zomwe ziyenera kuchitidwa. Chinthu chofunika kwambiri kuganizira pamene mukufufuza mkati ndikukhalabe ndi zolinga ndi kulongosola zowona. Popanda kudziwa zenizeni, kampaniyo siingathe kupanga zisankho zomveka ndikukonzekera zochita. Ngati malamulo amakampani aphwanyidwa, mabizinesi angavutike. Kufufuza kwamkati kungakhudze mitu yambiri yomwe ingakhalepo: chinyengo, kuwononga ndalama, kusokoneza deta, tsankho, kusokoneza anthu, mikangano ya ntchito, kuba kwa nzeru ndi zina zotero. Ziyenera kutchulidwa kuti kufufuza kwamkati kungathenso kuchitidwa kuti afufuze madandaulo a ogula kapena ngakhale milandu.

zithunzi

Ubwino wa kafukufuku wamkati ndi wotani?

Kampani ikaganiza zofufuza zamkati, imatha kupindula kwambiri: milandu sizingachitike kapena milandu ingachotsedwe, kampaniyo imatha kuyambitsa zokambirana ndi omwe avulala, kuphwanya kwina kutha kupewedwa, zilango ndi zilango zitha kupewedwa. Kampaniyo ikhoza kupeŵa kutaya makasitomala ndi makasitomala, ndipo mbiri yake sichingawonongeke - chifukwa cha mfundo zosatsutsika uthenga womveka bwino ukhoza kutumizidwa kwa anthu. Kumbali inayi, kampaniyo izindikira bwino antchito awo ndikupeza yemwe ali ndi udindo wophwanya ndi kuphwanya. Mwanjira imeneyi, pamene olakwa adzayang’anizana ndi zotulukapo za zochita zawo zosalongosoka, maphwando osalakwa adzatetezedwa ndipo motero adzakhala osonkhezeredwa kwambiri kutsatira ndondomeko za kampani m’tsogolomu. Kufufuza kwamkati kumathandiza kulimbikitsa chikhalidwe cha kuwonekera komanso kutsata.

Kufufuza kwamkati sitepe ndi sitepe

Chimodzi mwazinthu zofunika kwambiri kukumbukira pofufuza zamkati ndikuwonetsetsa kuti zikuchitidwa m'njira zomwe sizingawononge komanso kusokoneza kampani.

Muyenera kudziwa:

  1. cholinga cha kafukufuku wamkati. N’chifukwa chiyani zimachitikira poyamba?
  2. zolinga za kafukufuku.

Chotsatira ndikusankha gulu lomwe lidzakhala likuyang'anira kufufuza ndi kufunsa antchito. Kodi akhale wantchito kapena munthu wina? Mwina wofufuza payekha? Nthawi zina ndi bwino kubweretsa wina wosalowerera pamasewera, chifukwa amakonda kukhala odalirika komanso otsimikiza. Komanso, iwo adzakhala opanda tsankho komanso osakhudzidwa ndi antchito omwe akufunsana nawo chifukwa iwo si ogwira nawo ntchito. Komanso, munthu wachitatu sangakhale ndi mkangano pazokonda zomwe ndizofunikanso.

Kukonzekera kuyankhulana: mboni zazikulu ndi zolemba zoyenera

Ndikofunikira kuzindikira onse ogwira nawo ntchito omwe angatenge nawo gawo pakuphwanya kapena kuphwanya malamulo akampani. Izi ziphatikizeponso antchito onse akale omwe adachoka pakampani posachedwa kapena pambuyo pake. Pamene mukufufuza munthu, ndithudi mukufuna kukhala ndi mwayi wodziwa zambiri zomwe wapereka ku kampani. Mabizinesi apadziko lonse lapansi, makamaka, amayang'anizana ndi udindo waukulu wowonetsetsa kuti kafukufuku wawo akutsatira malamulo akumaloko. Ku US, simudzakhala ndi vuto lililonse popeza zidziwitso zanu, koma ngati mukugwira ntchito ku Europe, muyenera kudziwa malamulo apantchito omwe amaletsa kugwiritsa ntchito zidziwitso zamunthu popanda chilolezo chawo. Mulimonse momwe zingakhalire, kuzindikira, kubweza ndi kuwunikanso zikalata zoyenera kungakhale gawo lomwe latsala pang'ono kufufuza mkati. Wofufuzayo ayesetse kukhazikika momwe angathere ndikupanga njira yokhazikika kuti apindule kwambiri ndi zolembazo.

Zoyankhulana

Zopanda dzina 9

Tsopano, zonse zomwe zili pamwambapa zitasamalidwa, timabwera ku gawo lofunikira la kafukufukuyu: kufunsa anthu. Iyi ikhala njira yoyamba yopezera zowona.

Chifukwa cha kusasinthasintha kukanakhala koyenera, kuti gulu lomwelo la anthu lizichita zoyankhulana zonse. Mwanjira iyi zotsutsana mu umboni zitha kuzindikirika nthawi yomweyo.

Kuchititsa kuyankhulana kumawoneka kosavuta, koma kuli kutali. Ntchito ndi kufunsa anthu oyenera mafunso oyenera ndipo iyenera kuchitidwa moyenera. Ofufuzawo ayenera kukhala ndi luso lofewa - ayenera kukhala ndi luso lomvetsera mwachidwi, ayenera kukhala achifundo, asakhale ndi tsankho m'njira iliyonse ndipo ayenera kukhala odziwa kuwerenga ndikuyang'ana nkhope. Chilungamo ndi kusaganizira ndizofunikira. Ofufuzawo ayenera kukonzekera bwino ndi mosamala kuyankhulana, mwachitsanzo, aganizire mozama za zomwe zikufunika, komanso momwe angatetezere zinsinsi za maphwando. Mafunso olembedwa amapangitsanso kuti wofufuzayo afunse mafunso omwewo kwa anthu angapo.

Pakafukufuku wamseri ndikofunikira kuti wogwira ntchitoyo asachite mantha kapena kupsinjika. Wofufuzayo apewe kukakamiza ndi kuumirira mayankho ngati wogwira ntchitoyo sakumva bwino ndipo akumva kuti watsekeredwa. Komanso, mafunso olimbikitsa sayenera kufunsidwa.

Tiwunikirenso kuti omwe akufunsidwa alibe zikalata zokhudzana ndi kafukufuku wamkati omwe ali nawo, sayenera kupatsidwa chidziwitso chilichonse chomwe alibe, komanso sayenera kuuzidwa zomwe ena omwe adafunsidwawo anena.

Pamapeto pa kuyankhulana kulikonse wofufuzayo ayenera kupereka chidule, chomwe chiyenera kulembedwa momveka bwino komanso mwachidule.

Umboni ndi zotsatira za kafukufukuyu

Njira zomveka bwino zaumboni ndi momwe ziyenera kufunidwa, kulembedwa ndi kusungidwa ziyenera kuzindikirika. Wofufuzayo adzafunika malo otetezedwa a deta pazambiri zonse zomwe zasonkhanitsidwa zamtengo wapatali pakufufuza kwamkati.

Wofufuzayo akapeza umboni womveka bwino ndikuwawonetsa ku bwalo, kufufuzako kumathera pang'onopang'ono. Nthawi zambiri imatsekedwa ndi lipoti kuphatikizapo chidule cha ziganizo zazikulu ndi kusanthula umboni wonse wofunikira. Izi ziyenera kuphatikizapo momwe kafukufuku wakwaniritsira zolinga zake ndi kukwaniritsa zolinga zake. Nthawi zina, kutengera mtundu wa cholakwacho, ndikofunikira kuwonetsetsa kuti njira yoyenera yokonzanso ikuchitidwa. Zingakhale zofunikira kutumiza uthenga kwa anthu pazochitika zina. Langizo lathu ndilakuti ngati kampaniyo ikunena china chake kwa anthu ndikwabwino kusiya izi ku bungwe la PR, popeza izi nthawi zambiri zimakhala zovuta kwambiri zomwe zingapweteke kampaniyo.

How Gglot can make internal investigations easier?

Mutha kukhala ndi anthu oyenera pantchitoyo, koma titha kukupatsani chida choyenera. Gwiritsani ntchito zolembera ndikufewetsa njira yofufuzira. Tiyeni tikuwonetseni momwe:

  1. Lembani zoyankhulana

Mwachidziwikire, zoyankhulana zomwe zachitika zidzajambulidwa. Wofufuzayo angapangitse ntchito yake kukhala yosavuta kwambiri, ngati akuganiza kuti akufuna kuti zojambulazo zilembedwe. Izi zikutanthauza kuti wofufuzayo adzakhala ndi zonse zomwe zanenedwa pamaso pake, zakuda pa zoyera. Kuyankhulana kolembedwa sikudzasiya malo olakwika, malingaliro olakwika ndi chisokonezo. Idzathandizira ntchito yolemba chidule. Zonsezi zidzasiya wofufuzayo kukhala ndi nthawi yochuluka yodzipatulira kuzinthu zina.

  • Lembani zojambulidwa pamisonkhano

Kulemba zojambulidwa pamisonkhano ya ogwira ntchito kungagwiritsidwe ntchito kupewa chinyengo. Kumasulira kumapangitsa kuti zikhale zosavuta kuzindikira njira zolankhulirana zomwe zimalira ndikukhala ngati zolepheretsa. Simudzafunika kudikirira mpaka kuphwanya malamulo akampani kuchitike, chifukwa mwanjira imeneyi mchitidwe uliwonse wokayikiridwa ukhoza kuchotsedwa.

  • Kusindikiza ndi ntchito yamakasitomala

Wouldn’t it be great that when costumer complaints happen, the manager could have conversations between the employee and the costumer in a written form in front of him so he could analyze step by step what actually happened? Gglot can help to stay objective and have a clear insight into the miscommunications which happen event to the friendliest people working in customer service.

  • Kusindikiza pazolinga zophunzitsira

Makampani ena amafuna kuti antchito awo azifufuza zamkati monga gawo la maphunziro a HR. Monga tanenera kale, iyi ndi njira yovuta. Anthu ambiri alibe luso lofunikira kuti agwire ntchito yabwino pamalowa kotero kuti kampani yawo imawapatsa magawo ophunzitsira ndi zoyankhulana zonyoza kuti athe kuchita bwino komanso kukhala odzidalira pochita kuyankhulana kwenikweni. Koposa zonse, ochita kafukufuku ayenera kuphunzira momwe angagwirire ntchito mwakhama, mogwira mtima komanso mwachilungamo. Kuthekera kumodzi n’chakuti zofunsa monyodolazo zimajambulidwa ndi kulembedwa, kotero kuti zikhale zophunziridwa zofunika kwambiri. Ofufuza omwe angakhalepo atha kudutsa muzolembazo, kuyika zolakwa zawo zonse, kuwona mafunso omwe sanawafunse, zomwe mwina apanga m'njira yabwinoko, ndikuwongolera magwiridwe antchito awo onse.

Masiku ano makampani akuyang'aniridwa kwambiri, choncho mwayi wodandaula kapena milandu ukuwonjezeka. Malinga ndi ziwerengero, pafupifupi kampani ya anthu 500 tsopano ikukumana ndi madandaulo asanu ndi awiri pachaka. Chinyengo, umbava ndi kupha anthu achiwembu zilinso vuto lalikulu m’mabizinesi amakono. Chifukwa chake, makampani ayenera kuchitapo kanthu pazinenezo zilizonse ngati izi kapena zolakwika. Kufufuza kwamkati kumagwira ntchito yofunika kwambiri pozindikira khalidwe losayenera, kuwunika kuwonongeka ndi kuliletsa kuti zisachitikenso. Zida zoyenera zimathandizira kufufuza. Zolembedwa zitha kukhala zothandiza kwambiri pakufufuza kwamkati. Ngati tachita chidwi ndi inu ndipo mukufuna kudziwa zambiri za ntchito yathu yosindikiza, tiuzeni.